Our Service

Get started with Safeguard Call Handling Services

Setting up the service couldn’t be easier. We ask for a copy of your clients data and nominated contractor details. We also request for two contact telephone numbers for the rare occasions that we may need to escalate. We recommend that you update your contact and customer service packs with our details so that customers know who to call in the event of any problems.

What we offer

We deliver a first class, competitively priced service backed up with comprehensive reports for every call. All information collected, will be provided in a format to suit your needs. We will work closely with your team to ensure that best practice is maintained at all times.

Data entry and administration of contractor details

All calls to contractors and customers to inform on progress

Call reports

Dedicated Customer Care Manager

Our service

From staff training to data management we emphasise quality and professionalism at every level. Our state of the-art database allows us to locate caller details and quickly establish the most appropriate contractor for the situation.

We aim to refer all calls to an appropriate contractor within 15 minutes of receipt. Response rates are dependent on the quality of our information so it’s paramount to notify us of any changes. As part of the service we monitor volume of calls, type of request, contractor response time and number of calls required to connect your customer with the help they need.

Keepmoat continues to work in a successful partnership with Safeguard to actively respond to our customer’s out of hours emergency calls.

Helen Gray, Customer Care Manager  – Keepmoat North East