Established in 2014, Safeguard Call Handling have been providing customer care support and out of hours emergency response to Home Builders and Housing Associations across the UK.
We pride ourselves on efficiency, response time and the ability to go the extra mile.
We truly are an extension of your business.
I have worked with Safeguard now for over 5 years at two different companies, and I have to say I’ve been delighted by their performance & support.
They are big enough to cope with anything that is thrown at them, but small enough to care!
The management team have always dealt with any issue we have had calmly and professionally, and if mistakes are ever made they are addressed, learnings taken, and rarely happen again.
They have to deal with our customers at their most vulnerable, and their calm proficient teams offer a measuring voice just when it’s needed.
I wouldn’t hesitate to recommend Ian, Marie and the team at Safeguard….
…they do a cracking job!
– Group Customer Experience Director
Safeguard Call Handling have provided outstanding service to Keepmoat Homes and more importantly to our very valued customers. It is essential that businesses in the new house building industry have the reassurance that any incidents which may occur out of hours are taken care of by professionals such has Safeguard Call Handling. They take ownership of the situation and provide updates on the progress or provide the relevant escalations necessary almost instantly to the customer or contractor contact taking place.
The reporting that Safeguard Call Handling provide is excellent and demonstrates clear trends along with the performance of our contractors which is a critical key measure when considering approval of successful tenders on our future developments.
Safeguard Call Handling has evolved in recent years and has become a key partner of our business which we rely on to add great value to the customer service we pride ourselves on delivering. On the occasions that our contractors have had difficulty attending to urgent issues, Safeguard have the ability to deploy their own approved contractors to attend, ensuring our customers and the service provided is not compromised in any way.
In such times that our Customer Service teams have undertaken training days or just incurred unforeseen technical issues which have resulted in a reduced level of service provided by ourselves, we have the confidence that Safeguard Call Handling have additional availability to cover such instances during in normal working hours. This is of tremendous benefit to the teams having the confidence that our customers’ concerns are being listened to and urgent issues are being dealt with in a professional manner.
– Customer Services Director
Bellway has worked with our partners at Safeguard Call Handling for over ten years now and in this time we have been impressed by the professional and effective management of Bellway’s out of hours emergency service.
Our customers are treated with kindness, understanding, and empathy by the Safeguard team, whose knowledge of construction defects has allowed the prompt and efficient attendance to reported defects, ensuring continuing customer confidence in Bellway Homes.
– Group Head of Customer Care
We have used Safeguard for 3 years, during which time they have assisted in providing Emergency customer service on an out of hours basis. Our experience and that of our customers has been that their personnel have been very helpful, and consequently we are happy to continue our relationship with them.
Sales and Marketing Manager
If you are interested in having a chat with the team at Safeguard Call Handling about the services we provide and how we can help, please contact us on the details provided and we’ll be in touch within the hour.
Monday-Friday 9am to 5pm
Or get in touch using the contact form below.