Out of Hours Call Handling
How We Can Help
Safeguard Call Handling Services Ltd deal with all emergency telephone calls from 16:45 through to 08:15 Monday to Friday.
Weekends include Saturday and Sunday, Bank Holidays and any other shutdown periods including both Summer and Christmas, more importantly there is no additional charge for holiday periods.
Our offices are open 24 hours a day, 365 days a year. In addition to our out of hours service, our contact centre will also handle calls between the hours of 09:00 and 17:00 on behalf of your Customer Care Team. Because of our efficiency and reliability, this service is being utilised more and more.
The Out of Hours Service Includes:
- Passing calls to your chosen contractor within 20mins (we will call a minimum of 3 times within a 20 minute period).
- No response within an hour? We will then approach your next chosen contractor.
- Still no response? Safeguard have a bank of reliable contractors who we will then contact on your behalf and inform the escalation management team for you.
- We receive third party calls from police and members of the public and escalate accordingly.
- Utilising the latest technology, we provide detailed call reports of every incident for a full and accountable audit trail.
Get in touch with us today
If you are interested in having a chat with the team at Safeguard Call Handling about the services we provide and how we can help, please contact us on the details provided and we’ll be in touch within the hour.
Monday-Friday 9am to 5pm
Phone: 01207 503293
Email: info@safeguardcallhandling.co.uk
Or get in touch using the contact form below.
